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This policy explains how Nexo Group Inc. handles personal information collected through this website and related inquiries. A separate engagement privacy notice or terms may apply to client work.
1. Information we collect
We may receive information you choose to provide, such as your name, business name, email address, phone number, service interest and message. We may also receive basic technical information needed to operate and secure the website through the hosting platform.
2. Please do not send sensitive records through the website
Do not submit bank information, tax records, government identifiers, payroll files, passwords or other confidential financial documents through the website contact form or an ordinary email. A secure exchange method will be discussed if an engagement moves forward.
3. How information is used
Information may be used to respond to inquiries, assess service fit, prepare a quote, arrange a consultation, operate and protect the website, meet legal or professional obligations and maintain appropriate business records.
4. Consent and limiting collection
We aim to collect only information reasonably needed for the identified purpose. By contacting Nexo Group Inc., you consent to the use of the information to respond to and manage your inquiry. Additional consent may be requested where needed.
5. Service providers and storage
Website hosting, email, scheduling, document exchange or accounting service providers may process information for Nexo Group Inc. Information may be stored or processed outside Canada, where it may be subject to the laws of that location. For details about specific providers and locations, Contact us for more info.
6. Sharing
We do not sell personal information. Information may be shared with service providers acting on our behalf, professional advisers, or authorities where required by law or professional obligation. Other sharing requires consent unless otherwise permitted or required by law.
We may share your personal information with service providers and contractors who assist us in providing bookkeeping, tax, compliance and business support services, including website creation (for example, specialist preparers/reviewers and IT/cloud providers), only as needed for those services and under written confidentiality and data-protection obligations. We remain accountable for your personal information when it is in their hands. If your information is processed outside Canada, we will tell you in your engagement letter and it may be subject to the laws of that jurisdiction.
7. Safeguards
We use administrative, technical and physical safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure.
8. Retention
Information is retained only as long as reasonably required for the identified purpose and applicable legal, professional and record-retention requirements. For details about the inquiry retention period, Contact us for more info.
9. Access and correction
You may request access to or correction of personal information held by Nexo Group Inc., subject to legal exceptions. Identity may need to be verified before a request is completed.
10. Cookies and analytics
This version of the website does not intentionally set first-party cookies or use analytics. If analytics, advertising or embedded third-party tools are added, this policy and any consent mechanism should be updated before launch.
11. Privacy contact
For privacy officer details, Contact us for more info. Questions or requests can be sent to info@nexobooks.ca or discussed by calling 416-522-7860.